- Countermeasures for Lack of After-sales Guarantee:
- Keep Evidence: Organize purchase contracts, invoices, and communication records (English versions), and complain to local market supervision departments (such as EU consumer protection agencies) to require the manufacturer to fulfill after-sales obligations; if it involves international procurement, contact the China Council for the Promotion of International Trade for assistance.
- Third-party Maintenance: Contact regular third-party maintenance agencies; WEIGHT WORTH undertakes "non-own brand weighbridge maintenance" services, equipped with general sensors, instruments, and other accessories (complying with international standards), and can maintain weighbridges of various brands; overseas customers can submit maintenance requests through the official website, and engineers provide remote guidance or arrange cooperative teams to conduct on-site maintenance.
- Equipment Evaluation: If the weighbridge has no maintenance value (such as cracked weighbridge body and all damaged sensors), you can contact Weight Worth for "trade-in", and the old equipment can be discounted by 10%-30% (evaluated according to the equipment condition and brand) to reduce the replacement cost and obtain compliant and durable new equipment at the same time.
- How to Avoid After-sales Traps:
- Select Brand Manufacturers: Priority should be given to manufacturers with official websites.
- Clarify After-sales Terms: When signing a contract, specify the warranty period (at least 1 year), maintenance response time (within 48 hours), and lifelong maintenance commitment to avoid vague expressions; the contract should include an English version, clarifying the rights and obligations of both parties to facilitate the handling of overseas legal disputes.
- Payment Method: For overseas procurement, payment can be made through a letter of credit (L/C) to increase payment security and ensure that the manufacturer fulfills after-sales obligations.
- WEIGHT WORTH After-sales Guarantee Commitment:
- Lifelong Service: Even after the warranty period, it still provides cost-price maintenance and free technical consultation (English support).
